FAQs
Frequently Asked Questions (FAQ)
1. How do I place an order?
To place an order, simply browse our website, select the products you wish to purchase, and add them to your shopping cart. When ready, proceed to the checkout page, provide the required information, and complete your purchase.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. At checkout, simply choose the credit card option and securely enter your payment details.
3. Can I modify or cancel my order after placing it?
We strive to accommodate any changes or cancellations; however, once an order has been processed for shipment, it may be difficult to modify. Contact our customer support team as soon as possible, and we will do our best to assist you.
4. How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to track your package. You can also log into your account to check the status of your order.
5. What is your return policy?
For detailed information regarding returns, exchanges, and refunds, please refer to our “Return Policy” page. Your satisfaction is important to us, and we aim to resolve any concerns you may have promptly.
6. Do I need to pay customs fees for my order?
All orders are shipped duty-paid worldwide. In the event that you receive an import duty bill, kindly forward it to us, and we will take care of it on your behalf.
7. Are my personal details secure?
Yes, we take the security of your personal information very seriously. Our website uses advanced security measures to ensure your data remains protected, providing you with a safe and secure shopping experience.
8. Do you offer international shipping?
Yes, we offer international shipping to over 200 countries, ensuring that customers worldwide can enjoy our products. Additionally, we offer free shipping on orders above $79.90, reflecting our commitment to value and excellent service.
9. How can I stay updated on promotions and new arrivals?
To stay informed about our latest promotions, new product releases, and exclusive offers, simply subscribe to our newsletter. Look for the subscription option on our homepage.
10. How can I contact customer support?
If you have any inquiries or need assistance, please reach out to our customer support team via the “Contact Us” page on our website or email us directly at service@saviorstourstore.com. We are dedicated to providing you with prompt and efficient service.
Should you have any additional questions or concerns, please don’t hesitate to contact our customer support team. Thank you for choosing SAVIORSTOURSTORE!